Refund policy
Refund & Technical Issue Policy
All products sold on Critical Bonk are digital downloadable goods.
Because digital products are delivered instantly and cannot be returned, sales are generally final once files are accessed or downloaded.
We encourage customers to review product descriptions, compatibility information, and system requirements carefully before purchasing.
Refund Eligibility
Refunds are generally not offered in the following cases:
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Change of mind after purchase
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Accidental purchases
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Incompatibility with unsupported systems or devices
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Failure to review product details or compatibility requirements
Exceptions — Technical Issues Only
A refund or replacement may be considered on a case-by-case basis if a genuine technical issue occurs, including:
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Download links that are broken or inaccessible and cannot be resolved
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Files that are corrupted or unusable
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A technical error that prevents proper delivery despite support assistance
Our priority is to resolve issues by providing access, fixes, or replacements whenever possible before considering a refund.
Support & Issue Resolution
If you experience a technical issue, please contact us within 7 days of purchase at:
Please include:
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Your order number
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The email used at checkout
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A brief description of the issue
Our support team will review your request and work to resolve the situation promptly.
Goodwill & Fair Use
While digital purchases are typically final, we aim to be fair and reasonable.
If a legitimate issue arises, we will review the case and assist where appropriate.
Our goal is to resolve concerns directly with customers and minimize the need for payment disputes.
Final Notes
By completing a purchase on Critical Bonk, you acknowledge and agree to this Refund & Technical Issue Policy.